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Provider Account

MESSAGE FROM SEPT. 28, 2022 AT 4:15 P.M. ET

As Hurricane Ian makes landfall, Step Up For Students remains committed to the safety of our employees while continuing to serve our families, schools and providers.
  • Our Service Center phone lines are expected to remain operational throughout the storm. However, our online chat feature may be impacted pending storm severity. The “Online Chat” button on our site will change to “Email Us” if online chat is unavailable.
  • Processing of FTC/FES-EO/FES-UA/Hope applications and of FES-UA/Reading reimbursement requests continue at this time; however, may be delayed if the Jacksonville area is impacted.

 

Welcome! Step Up For Students is excited to serve FES-UA and transitioning McKay students in the 2022-23 school year.

Due to a high number of families attempting to access their accounts during funding disbursements, FES-UA parents/guardians and providers may experience delays. If you receive an error message, please try again later.

REIMBURSEMENT NOTICE: In the last two weeks, 43,000 FES-UA reimbursement requests have been submitted as the 2021-22 reimbursement deadline overlapped with the 2022-23 Quarter 1 funding. This is the first time this overlap has occurred. This influx is three times the number of reimbursements we received at this time last year, and four times the number of requests submitted in a normal week, resulting in longer than usual processing times. We have allocated additional staff resources to assist with reimbursements and are processing requests as quickly as possible. We appreciate your patience.

LOG IN TO YOUR ACCOUNT:

If you are already an approved Family Empowerment Scholarship for Students with Unique Abilities (FES-UA) provider and would like to check your account, please click on Provider Account and log in with your username and password or click here.

BECOME AN APPROVED PROVIDER:

If you would like to become an approved FES-UA provider, please click here.

REMINDER FOR SCHOOLS:

Agreed Upon Procedures (AUP) report submissions are due to Step Up For Students no later than September 15, 2022. If your school is responsible for submitting an AUP, please ensure your CPA emails the report by the deadline. 

SUBMITTING A REIMBURSEMENT REQUEST/INVOICE:

First quarter FES-UA funds for the 2022-23 school year have been disbursed to student accounts. You may begin invoicing your FES-UA students’ accounts. Please keep in mind FES-UA funds are disbursed quarterly.

  • Click here to watch a video for FES-UA providers which details the reimbursement process at timestamp 2:18.
  • Click here for a step-by-step guide on how to submit reimbursement requests (invoices) for your FES-UA funded students within your SUFS account.
  • What happens after you submit a reimbursement request? 
    • The parent will immediately be notified that they have a reimbursement request awaiting their review. We strongly encourage you to also contact the family to ensure they review the request right away. (Families have 30 days to review the reimbursement request.)
      • Reminder, FES-UA funds cannot be issued to a school without approval by the parent. 
    • Once the reimbursement request is approved, payment will be initiated to your school's bank account. Payments are initiated on Mondays, Wednesdays and Fridays and can take up to 3 business days to arrive in your school's bank account.
  

    
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